Financial Ombudsman: Still Burdened by PPI Complaints Up to These Days
PPI ranks two third of the cases handled by the ombudsman. A lot of complaints are related to PPI issues with most complaints thrown to Barclays and Lloyds financial firms. In fact, the numbers of complaints have reached 238,000 PPI for the year 2014.
The good news is; 52% of these cases were favored by the ombudsman. And among these cases, Lloyds Banking Group has the most PPI complaints. It started with 46,000 on the first half of 2014 and went down to 25% in the last half of the said year.
Barclays on the other hand received 21,500 cases. And Royal Bank ranks as third in Scotland with 13,400 claims.
When it comes to brand complaints in relation to PPI, Lloyds Bank come on top of the list. It has reached 20,000 cases from July 1st to December 31st last year. It comprises 82% of the PPI complaints. And once again, Barclays was ranked the second place at 15,700 cases.
Lloyd bank is one third state owned. And its bill for mis-selled PPI has reached close to £10bn after the bank prepared another £1.8bn to be used for compensation payouts. They have already given £8bn to victims of mis-selled PPI. This is considered the biggest provision this lender has ever made.
One of the cases filed against Lloyd Bank is Plevin vs. Paragon Finance case. Plevin filed a case against Lloyds representative relating to the unfairness wherein the lender has breached the standard implemented by the regulatory authorities in the Insurance Conduct of Business Rules. Mrs Plevin argued that the non-disclosure of the 71.8% commission payable out of her PPI payment is unfair. And there are other related PPI cases submitted to the ombudsman and they are not just limited to problems in making PPI claims alone.
Today, many credit card companies, banks and other lenders sell PPI inappropriately, resulting to billions of pounds payouts. And such misconduct is very rampant. These companies assure their clients that the Payment Protection Insurance that comes with their credits or loans will pay for their loan in the event that they are no longer capable to work. However, some cases leave clients in despair when they realized that they can’t make a claim because of certain exclusions.
We know under Consumer Credit Act 1974, Sections 140A – 140D that there are grounds where consumers can consider a credit agreement to be unfair. First, it can be reflected on the terms of agreement made or any related agreement. Second, one can also check on how the lender exercised its rights. And lastly, it can be based on anything that is not done or done on the part of the lender. This means, PPI cases can be very broad resulting to PPI cases ranging from simple complaints to complex arguments that the ombudsman is left to resolve.
And though there are so many PPI related complaints these days, many companies are still in the business of selling PPI like PPIClaimsService.co.uk. This only proves that some consumers still opt for the protection that PPI has to offer, despite controversies and cases which somehow affected its credibility.
“PPI still takes the lead in the number of cases comprising the ombudsman’s workload. And even up to these days, resolving these issues is still the top priority”, says chief ombudsman Caroline Wayman.
“But the numbers of complaints are starting to level off and this is good news to everyone. However, the nature of PPI complaints are also getting more complex and resolving these issues becomes more challenging”; she added.
“And the real problem boils down on how to get back the people’s confidence and trust to the financial sector. And only time can tell when this can be resolved”, she finally declared.